Our Obligations

We are committed to addressing EU data protection requirements applicable to us as a data processor. These include:

Data processing: Our ability to fulfil our commitments as part of article 28 of the Regulation as a data processor to our customers, is a part of our compliance with GDPR. You, the data controller, are using a third-party such as ourselves to process personal data.

Because of this requirement, we have assessed our existing data protection policies and practices and made the necessary changes.

Data sharing: The data our customers store with ourselves is theirs, however for certain services such as domain registrations we will be guided by ICANN and Nominet rules & regulations

This privacy policy sets out how Fire Services and Supplies uses and protects any information that you give us when you use this website.

Fire Services and Supplies Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Fire Services and Supplies Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1/1/2014 and last updated 24/5/2018

Fire Services and Supplies Limited is registered with the Information Commissioner’s Office Under registration Z3653879. Registration start date 2 May 2013.

What is the General Data Protection Regulations, 2018 (GDPR) and how does it affect me?

The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange. For more information you can read the policy documents accessible on my website.

We do not sell, distribute or lease your personal information to third parties.

How We Collect Information About You

1/ When you provide information to us by phone, email, text message, instant message, social media, or through our website.

2/ From your use of our website using cookies, and simular technology. Google Analytics, Facebook Pixel Tracker

We do not collect information from third parties.

Your Personal Information

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Controller and Data Processor

  • A controller is a person or an organization that decides what data is collected and how it’s used.
  • As a data processor, a person or an entity processes the data on behalf of the controller.

We operate as a data controller when clients provide consentual personal information when placing a new order.

How do we secure your data

We only record client and suppliers details for accountantcy purposes.

As part of our business we develop websites for our clients. All data stored on our website and our clients websites use md5 hashing algorithm to encrypt the data. The databases and WordPress websites we develop also have unique and seperate passwords to prevent unauthorised access to any data.

Do we sell your information to third parties

No, we do not sell your information to any third parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@fire-services.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to 44 Culm Lea, Cullompton, EX15 1NJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Form

You are entitled to know what information we hold about you. If you want to know what information we store, please contact us and we shall provide you with the information you request. Should any of this personal data be incorrect, please let us know and we will amend it accordingly.

If you would like us to delete any data we hold about you, please contact us and we will delete your personal information.

Please note that while we will remove what data it is possible to do so, we are required to keep some data, such as invoices for accounting purposes.

It may also not be practical to delete data in some cases, such as when the data is stored in a location that is not normally accessible to us. In these cases we will ensure that we do not process your data and remove it upon access.

If you make a deletion request, we can tell you what we have removed and what data we are unable to remove for legal or practical reasons.

If you have any questions about this policy, please contact the data controller June Mayhew